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Collection experience you can trust Established in 1984, HFS is the largest and most sophisticated medical collection agency in West Virginia. We maintain a state-of-the-art computerized collection system that includes a predictive dialer, automated online skip tracing through a national database, multimedia account placement technology (HIPAA compliant), and an experienced billing department. Our management team has over 130 combined years of experience in the health care field, including 37 years in a hospital business office setting. HFS has contacts with all major payers, which allows its staff to optimize recoveries on accounts where insurance information is discovered. HFS requires its collection staff to complete a six-month probationary training process. Collectors also are tested on FDCPA (collection) laws. They are regularly monitored for quality assessment to assure adherence to all state and federal laws. HFS collectors have a full understanding of the complex world of third party payers. They intelligently investigate all methods of payments. HFS is proud of its recovery percentage, which is within the national average for collection agencies that collect for health care providers. HFS is a member of: For more information, call 1-800-369-4371 or (304) 345-4371. HealthCare Financial Services |
