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We are committed to providing quality patient care and safety. If you have concerns, you may call our Help Line at (304) 388-9623 for immediate assistance.
If your complaint is not resolved to your satisfaction, please let us know immediately so our management staff can address your issues:
General Hospital – Michael Williams, Vice President/Administrator: (304) 388-6203
Memorial Hospital – Jeff Oskin, Vice President/Administrator: (304) 388-5972
Women and Children's Hospital – Andrew Weber, Vice President/Administrator: (304) 388-2286 Outpatient/Ambulatory Services – Jeff Goode, Vice President: (304) 388-7784
If you feel your complaint requires additional attention, you may file a grievance with CAMC by phoning our confidential compliance hotline toll-free at 1-877-777-0787.
You also always have the right to file your complaint with the West Virginia Office of Health Facilities Licensure and Certification (OHFLAC) at:
West Virginia Department of Health and Human Resources
Office of Health Facility Licensure and Certification
408 Leon Sullivan Way
Charleston, WV 25301-1713
(304) 558-0050
If you are a Medicare or Medicaid patient and have concerns regarding quality of care or premature discharge, you may choose to report these concerns to your Quality Improvement Organization for review by contacting:
West Virginia Medical Institute, Inc.
3001 Chesterfield Place
Charleston, WV 25304
(304) 346-9864
CAMC is accredited by The Joint Commission. If your concerns cannot be resolved by our management staff, you can contact The Joint Commission by e-mail at complaint@jointcommission.org or by calling 1-800-994-6610.
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