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Complaints

 

We are committed to providing quality patient care and safety. If you have concerns, you may call our Help Line at (304) 388-9623 for immediate assistance.

If your complaint is not resolved to your satisfaction, please let us know immediately so our management staff can address your issues:

General HospitalMichael Williams, Vice President/Administrator
Memorial HospitalJeff Oskin, Vice President/Administrator
Women and Children's HospitalAndrew Weber, Vice President/Administrator
Outpatient/Ambulatory ServicesJeff Goode, Vice President:

If you feel your complaint requires additional attention, you may file a grievance with CAMC by phoning our confidential compliance hotline toll-free at 1-877-777-0787.

You also always have the right to file your complaint with the West Virginia Office of Health Facilities Licensure and Certification (OHFLAC) at:

West Virginia Department of Health and Human Resources
Office of Health Facility Licensure and Certification
408 Leon Sullivan Way
Charleston, WV  25301-1713

(304) 558-0050

If you are a Medicare or Medicaid patient and have concerns regarding quality of care or premature discharge, you may choose to report these concerns to your Quality Improvement Organization for review by contacting:

West Virginia Medical Institute, Inc.
3001 Chesterfield Place
Charleston, WV  25304

(304) 346-9864

CAMC is accredited by Det Norske Veritas (DNV-GL) Healthcare. If your concerns cannot be resolved by our management staff, you can contact DNV-GL by email at hospitalcomplaint@dnvgl.com or by calling 1-866-523-6842.

Our Mission: Striving to provide the best health care to every patient, every day.       © 2014 CAMC Health System, Inc.