We are committed to providing quality patient care and safety. If you have concerns, you may call our Help Line at (304) 388-9623 for immediate assistance.

If your complaint is not resolved to your satisfaction, please let us know immediately so our management staff can address your issues:

General HospitalMichael Williams, Vice President/Administrator

Memorial Hospital - Jeff Oskin, Vice President/Administrator

Teays Valley Hospital - Randy Hodges - Vice President/Admistrator 304-757-1782

Women and Children's HospitalAndrew Weber, Vice President/Administrator

Outpatient/Ambulatory ServicesJeff Goode, Vice President:

If you feel your complaint requires additional attention, you may file a grievance with CAMC by phoning our confidential compliance hotline toll-free at 1-877-777-0787.

You also always have the right to file your complaint with the West Virginia Office of Health Facilities Licensure and Certification (OHFLAC) at:

West Virginia Department of Health and Human Resources
Office of Health Facility Licensure and Certification
408 Leon Sullivan Way
Charleston, WV 25301-1713
(304) 558-0050

If you are a Medicare or Medicaid patient and have concerns regarding quality of care or premature discharge, you may choose to report these concerns to your Quality Improvement Organization for review by contacting:

Kepro Area 2
5201 West Kennedy Boulevard, Suite 900
Tampa, FL  33609
Attn: Beneficiary Complaints
Beneficiary Helpline:  (844) 455-8708, Fax: (844) 834-7129

CAMC is accredited by DNV-GL Healthcare USA, Inc.. If your concerns cannot be resolved by our management staff, you can contact DNV-GL Healthcare USA, Inc. by email at or by calling 1-866-523-6842.