We are committed to providing quality patient care and safety. If you have concerns, you may call our Help Line at (304) 388-9623 for immediate assistance.
If your complaint is not resolved to your satisfaction, please let us know immediately so our management staff can address your issues:
General Hospital – Michael Williams, Vice President/Administrator
Memorial Hospital - Jeff Oskin, Vice President/Administrator
Women and Children's Hospital – Andrew Weber, Vice President/Administrator
Outpatient/Ambulatory Services – Jeff Goode, Vice President:
If you feel your complaint requires additional attention, you may file a grievance with CAMC by phoning our confidential compliance hotline toll-free at 1-877-777-0787.
You also always have the right to file your complaint with the West Virginia Office of Health Facilities Licensure and Certification (OHFLAC) at:
West Virginia Department of Health and Human Resources
Office of Health Facility Licensure and Certification
408 Leon Sullivan Way
Charleston, WV 25301-1713
If you are a Medicare or Medicaid patient and have concerns regarding quality of care or premature discharge, you may choose to report these concerns to your Quality Improvement Organization for review by contacting:
Kepro Area 2
5201 West Kennedy Boulevard, Suite 900
Tampa, FL 33609
Attn: Beneficiary Complaints
Beneficiary Helpline: (844) 455-8708, Fax: (844) 834-7129
CAMC is accredited by DNV-GL Healthcare USA, Inc.. If your concerns cannot be resolved by our management staff, you can contact DNV-GL Healthcare USA, Inc. by email at firstname.lastname@example.org or by calling 1-866-523-6842.