Due to the COVID-19 pandemic, visiting hours are currently restricted. Please visit the COVID-19 page or click here for current visitor information.

COVID-19 (Coronavirus) News for You

We are here and ready to care for you

Your safety is our #1 priority

Our team has the expertise to care for you – even during a pandemic. We have experience managing through infectious disease outbreaks, and we are prepared to safely take care of your medical needs today.

Here are some things that we’re doing to ensure the safety of our patients and our workforce:

  • Social distancing – in public areas, chairs are marked and tape is on the floors to allow for 6 feet spacing between individuals. 
  • Wearing masks - everyone is required to wear a mask in every CAMC facility at all times to enhance social distancing.
  • Taking temperatures - everyone entering a CAMC hospital has their temperature taken.
    • Patients at the entrance
    • Employees/providers on the unit at the beginning of a shift
  • Hand hygiene - handwashing and use of hand sanitizer is strongly encouraged.

Though things may look or work a bit differently, we know that your health care needs haven’t stopped. If you’d like additional information about coming to CAMC, view our patient and family video.

You can also watch this video to learn more about the steps we're taking during your visit to ensure your safety.

Visitor and Point of Entry Information - NEW

CAMC is working to safely expand visitation. On June 22, we will begin allowing limited visitation for inpatients, the Emergency Departments, and outpatient surgeries/procedures. View our Visitation Quick Reference Guide for important information and guidelines that must be followed.

Emergency department visitation guidelines  ***New 7/31/2020***

Visitor information for CAMC ambulatory clinics/offices and the Outpatient Surgery Center

 

CAMC has been working to balance the safety of its workforce and patients during the pandemic with the value of having loved ones involved in patient care. Family members are key to helping a patient understand results and instructions as well as heal physically, emotionally and spiritually.

 

With this in mind, beginning Monday June 15, one person will be permitted to accompany a patient having a procedure performed at the Outpatient Surgery Center and ambulatory clinics.

 

To provide a safe environment for our workforce and patients everyone must wear a face covering while inside the CAMC facility, be screened upon entry and maintain social distance while in the waiting area. Those accompanying a patient will be asked to sign in and if they do not have a mask, will be asked to wait in their vehicle.

 

The easing of visitor restrictions is a phased-in approach that involves careful consideration of multiple factors that help us determine our next move towards expanding visitation for inpatients and other areas of the hospital.

 

This first phase of visitation is only for the Outpatient Surgery Center and the ambulatory offices listed below:

CAMC Cardiac Electrophysiology

CAMC Cardiology

CAMC Cardiology- South Charleston

CAMC Cardiology- Summersville

CAMC Cardiothoracic Surgery

CAMC Facial Surgery Center I

CAMC Cleft & Craniofacial Center

CAMC Family Medicine Center

CAMC General &Vascular Surgery

CAMC General Surgery – Teays Valley

CAMC Infectious Disease

CAMC Neurology

CAMC Neurology – Teays Valley

CAMC OB and GYN Center

CAMC Occupational Lung Center

CAMC Ophthalmology

CAMC Orthopedic –Teays Valley

CAMC Orthopedic Trauma Group

CAMC Outpatient Care Center

CAMC Outpatient Surgery Center

CAMC Plastic Surgery Center

CAMC Pediatric & Adult ENT

CAMC Pediatric Neurology

CAMC Pediatric Surgery

CAMC Primary Care –Nitro

CAMC Primary Care –Teays Valley

CAMC Primary Care – Winfield

CAMC Pulmonary

CAMC Urgent Care

CAMC Urology Center of Charleston – General Hospital

CAMC Urology Center of Charleston – Memorial Hospital

CAMC Urology Surgical Center

CAMC Urology Teays Valley

CAMC Vascular Center of Excellence

CAMC Vascular Center of Excellence – General Hospital

CAMC Vascular Center of Excellence – Teays Valley

CAMC Weight Loss Center

CAMC Wound Healing Center

CAMC Rheumatology

CAMC Wellness Center

Restricted Visitation in other areas

For the safety of our patients and workforce, CAMC continues to have a no-visitor policy in inpatient areas and locations other than the ambulatory locations listed above. Starting June 22, CAMC will begin allowing limited visitation in inpatient areas, Emergency Departments, and for outpatient surgeries/procedures. View the Visitation Quick Reference Guide for important information.

The no visitor policy also includes the essential caregiver. No one will be permitted to be with the patient with a few exceptions. One essential caregiver will be permitted in pediatrics, labor and delivery and the NICU for the duration of the patient’s stay.

End of life care will be authorized on a case-by-case basis.

For emergency room visits, family members will not be allowed to accompany their loved ones into the office or exam room unless absolutely necessary. If an essential caregiver is needed for assistance, only one person may accompany a patient and the caregiver will be asked to wait in their vehicle during the appointment.

Authorized persons will be identified with a badge provided to them at the entrance screening checkpoints. Additional visitors will not be permitted in the lobby areas.

Restricted points of entry are in place at all hospitals and the CAMC Cancer Center.

Screening Information

CAMC offers drive-thru Coronavirus testing in Teays Valley and Charleston for pre-screened patients.

If you are experiencing flu-like symptoms and are concerned that you may have Coronavirus, you can use CAMC's 24/7 Care app to talk to a provider anytime, day or night, to determine if you need tested. The cost for 24/7 Care is $49 per visit for the public; free for CAMC employees and their immediate family (the COVID-19 test is an additional cost and can be billed to insurance). Simply download the 24/7 Care app, set up an account, and request a visit. A CAMC provider will call you or video chat with you and give you an order to be screened, if necessary. Only patients with a physician's order may be screened at the drive-thru locations.

Helping the CAMC Team

We have received many requests from the community asking how they can help those on the front line at our hospitals. We created a page with information about making masks, donating supplies and sending meals.

Click here to learn about helping the CAMC team.

We are grateful for the support of our community!

Looking for other ways to help? Visit the CAMC Foundation for information about how you can make a difference.

Additional Resources

The West Virginia Department of Health and Human Resources has a hotline to answer general questions and concerns regarding COVID-19. The toll-free hotline, 1-800-887-4304, is staffed 24/7. 

For more COVID-19 info, call your local county health department or go to:

West Virginia Department of Health and Human Resources 

Centers for Disease Control and Prevention (CDC)

World Health Organization

National Institutes of Health