Our team has the expertise to care for you – even during a pandemic. We have experience managing through infectious disease outbreaks, and we are prepared to safely take care of your medical needs today.
Here are some things that we’re doing to ensure the safety of our patients and our workforce:
Though things may look or work a bit differently, we know that your health care needs haven’t stopped. If you’d like additional information about coming to CAMC, view our patient and family video.
You can also watch this video to learn more about the steps we're taking during your visit to ensure your safety.
Visitor and Point of Entry Information - NEW
New Visitation Restrictions as of 9/5/2020 - Inpatients and Emergency Rooms
West Virginia has the worst rating in the country for the spread of COVID-19. This community spread is our greatest concern for our patients and workforce. Due to increasing COVID-19 cases in the community, CAMC has made the very difficult decision to once again implement a NO VISITOR policy effective immediately, Sept. 5. This no visitation restriction will be in effect until further notice.
This includes all CAMC hospitals: CAMC General Hospital, CAMC Memorial Hospital, CAMC Teays Valley Hospital and CAMC Women and Children’s Hospital. This includes the emergency rooms and all inpatients.
The no visitor policy also includes the essential caregiver. No one will be permitted to be with the patient with a few exceptions. One essential caregiver will be permitted in pediatrics, obstetrical services and the NICU for the duration of the patient’s stay.
End of life care will be authorized on a case-by-case basis.
For emergency room visits, if an essential caregiver is needed for assistance, only one person may accompany a patient into the emergency room and then will be asked to leave.
Visitor information for CAMC ambulatory clinics/offices and the Outpatient Surgery Center
CAMC has been working to balance the safety of its workforce and patients during the pandemic with the value of having loved ones involved in patient care. Family members are key to helping a patient understand results and instructions as well as heal physically, emotionally and spiritually.
One person will be permitted to accompany a patient having a procedure performed at the Outpatient Surgery Center and ambulatory clinics only.
To provide a safe environment for our workforce and patients everyone must wear a face covering while inside the CAMC facility, be screened upon entry and maintain social distance while in the waiting area. Those accompanying a patient will be asked to sign in and if they do not have a mask, will be asked to wait in their vehicle.
CAMC has added an additional testing location for COVID-19. The location, in the parking lot in front of the Ronald McDonald House near Women and Children's Hospital, will be available Mondays, Wednesdays and Fridays from 7 a.m. - 7 p.m. and Saturdays from 8 a.m. to noon.
CAMC has been working on logistics, testing supplies and workers for several weeks in anticipation of an increasing need in the community for testing with schools reopening and middle and high school sports resuming.
The CAMC Women and Children's Hospital location is targeted to children and families. CAMC has staff experienced with sample collection for the pediatric population.
Children and families will need a testing order from a doctor, telemedicine visit such as CAMC's 24/7 Care or urgent care visit.
Results will be available through CAMC's patient portal, doctor who ordered the test or via text or automated phone call. Results should be reported within about 24 to 48 hours.
CAMC also has drive through testing sites for people of all ages. Only patients with a physician's order may be screened at the drive-thru locations.
If you are experiencing flu-like symptoms and are concerned that you may have Coronavirus, you can use CAMC's 24/7 Care app to talk to a provider anytime, day or night, to determine if you need tested. The cost for 24/7 Care is $49 per visit for the public; free for CAMC employees and their immediate family (the COVID-19 test is an additional cost and can be billed to insurance). Simply download the 24/7 Care app, set up an account, and request a visit. A CAMC provider will call you or video chat with you and give you an order to be screened, if necessary. Only patients with a physician's order may be screened at the drive-thru locations.
Have you had a verified diagnosis of COVID-19 and fully recovered? You may be able to help COVID-19 patients by giving convalescent plasma. Learn more about eligibility requirements and sign up here.
We have received many requests from the community asking how they can help those on the front line at our hospitals. We created a page with information about making masks, donating supplies and sending meals.
Click here to learn about helping the CAMC team.
We are grateful for the support of our community!
Looking for other ways to help? Visit the CAMC Foundation for information about how you can make a difference.
The West Virginia Department of Health and Human Resources has a hotline to answer general questions and concerns regarding COVID-19. The toll-free hotline, 1-800-887-4304, is staffed 24/7.
For more COVID-19 info, call your local county health department or go to: