Our team has the expertise to care for you – even during a pandemic. We have experience managing through infectious disease outbreaks, and we are prepared to safely take care of your medical needs today.
Here are some things that we’re doing to ensure the safety of our patients and our workforce:
Though things may look or work a bit differently, we know that your health care needs haven’t stopped. If you’d like additional information about coming to CAMC, view our patient and family video.
You can also watch this video to learn more about the steps we're taking during your visit to ensure your safety.
Visitor and Point of Entry Information - NEW
CAMC is working to safely expand visitation. On June 22, we will begin allowing limited visitation for inpatients, the Emergency Departments, and outpatient surgeries/procedures. View our Visitation Quick Reference Guide for important information and guidelines that must be followed.
Emergency department visitation guidelines ***New 7/31/2020***
Visitor information for CAMC ambulatory clinics/offices and the Outpatient Surgery Center
CAMC has been working to balance the safety of its workforce and patients during the pandemic with the value of having loved ones involved in patient care. Family members are key to helping a patient understand results and instructions as well as heal physically, emotionally and spiritually.
With this in mind, beginning Monday June 15, one person will be permitted to accompany a patient having a procedure performed at the Outpatient Surgery Center and ambulatory clinics.
To provide a safe environment for our workforce and patients everyone must wear a face covering while inside the CAMC facility, be screened upon entry and maintain social distance while in the waiting area. Those accompanying a patient will be asked to sign in and if they do not have a mask, will be asked to wait in their vehicle.
The easing of visitor restrictions is a phased-in approach that involves careful consideration of multiple factors that help us determine our next move towards expanding visitation for inpatients and other areas of the hospital.
This first phase of visitation is only for the Outpatient Surgery Center and the ambulatory offices listed below:
CAMC Cardiac Electrophysiology
CAMC Cardiology- South Charleston
CAMC Cardiology- Summersville
CAMC Cardiothoracic Surgery
CAMC Facial Surgery Center I
CAMC Cleft & Craniofacial Center
CAMC Family Medicine Center
CAMC General &Vascular Surgery
CAMC General Surgery – Teays Valley
CAMC Infectious Disease
CAMC Neurology – Teays Valley
CAMC OB and GYN Center
CAMC Occupational Lung Center
CAMC Orthopedic –Teays Valley
CAMC Orthopedic Trauma Group
CAMC Outpatient Care Center
CAMC Outpatient Surgery Center
CAMC Plastic Surgery Center
CAMC Pediatric & Adult ENT
CAMC Pediatric Neurology
CAMC Pediatric Surgery
CAMC Primary Care –Nitro
CAMC Primary Care –Teays Valley
CAMC Primary Care – Winfield
CAMC Urgent Care
CAMC Urology Center of Charleston – General Hospital
CAMC Urology Center of Charleston – Memorial Hospital
CAMC Urology Surgical Center
CAMC Urology Teays Valley
CAMC Vascular Center of Excellence
CAMC Vascular Center of Excellence – General Hospital
CAMC Vascular Center of Excellence – Teays Valley
CAMC Weight Loss Center
CAMC Wound Healing Center
CAMC Wellness Center
For the safety of our patients and workforce, CAMC continues to have a no-visitor policy in inpatient areas and locations other than the ambulatory locations listed above. Starting June 22, CAMC will begin allowing limited visitation in inpatient areas, Emergency Departments, and for outpatient surgeries/procedures. View the Visitation Quick Reference Guide for important information.
The no visitor policy also includes the essential caregiver. No one will be permitted to be with the patient with a few exceptions. One essential caregiver will be permitted in pediatrics, labor and delivery and the NICU for the duration of the patient’s stay.
End of life care will be authorized on a case-by-case basis.
For emergency room visits, family members will not be allowed to accompany their loved ones into the office or exam room unless absolutely necessary. If an essential caregiver is needed for assistance, only one person may accompany a patient and the caregiver will be asked to wait in their vehicle during the appointment.
Authorized persons will be identified with a badge provided to them at the entrance screening checkpoints. Additional visitors will not be permitted in the lobby areas.
Restricted points of entry are in place at all hospitals and the CAMC Cancer Center.
CAMC offers drive-thru Coronavirus testing in Teays Valley and Charleston for pre-screened patients.
If you are experiencing flu-like symptoms and are concerned that you may have Coronavirus, you can use CAMC's 24/7 Care app to talk to a provider anytime, day or night, to determine if you need tested. The cost for 24/7 Care is $49 per visit for the public; free for CAMC employees and their immediate family (the COVID-19 test is an additional cost and can be billed to insurance). Simply download the 24/7 Care app, set up an account, and request a visit. A CAMC provider will call you or video chat with you and give you an order to be screened, if necessary. Only patients with a physician's order may be screened at the drive-thru locations.
We have received many requests from the community asking how they can help those on the front line at our hospitals. We created a page with information about making masks, donating supplies and sending meals.
Click here to learn about helping the CAMC team.
We are grateful for the support of our community!
Looking for other ways to help? Visit the CAMC Foundation for information about how you can make a difference.
The West Virginia Department of Health and Human Resources has a hotline to answer general questions and concerns regarding COVID-19. The toll-free hotline, 1-800-887-4304, is staffed 24/7.
For more COVID-19 info, call your local county health department or go to: