COVID-19 (Coronavirus) News for You

Resuming elective procedures: CAMC is ready to care for you

Your safety is our #1 priority

CAMC stopped performing non-urgent procedures on March 23rd  in order to preserve Personal Protective Equipment (PPE) and to ensure there were adequate beds available in case of a surge of COVID-19 patients.

Now that Governor Justice has approved hospitals resuming elective procedures, CAMC wants providers and patients to know the steps we are taking to ensure safety for all.

  • Social distancing is required. In public areas, chairs are marked and tape is on the floors to allow for 6 feet spacing between individuals. 
  • Everyone is required to wear a mask in every CAMC facility at all times to enhance social distancing.
  • Everyone has their temperature taken.
    • Patients at the entrance
    • Employees/providers on the unit at the beginning of a shift
  • Handwashing and use of hand sanitizer is strongly encouraged.

Our team has the expertise to care for you – even during a pandemic. We have experience managing through infectious disease outbreaks, and we are prepared to safely take care of your medical needs today.

If you're planning to have a procedure soon, please view our Patient and Family Guide video.

Important Visitor/ Point of Entry Restrictions

Things are changing rapidly with the COVID-19 response. As the situation changes, CAMC is making adjustments quickly.

After careful consideration of the safety of our patients and workforce, CAMC has made the very difficult decision to implement a NO VISITOR policy. This includes all of CAMC’s hospitals, emergency rooms and outpatient clinics.

The no visitor policy also includes the essential caregiver. No one will be permitted to be with the patient with a few exceptions. One essential caregiver will be permitted in pediatrics, labor and delivery and the NICU for the duration of the patient’s stay.

End of life care will be authorized on a case-by-case basis.

For outpatient clinics and emergency room visits, family members will not be allowed to accompany their loved ones into the office or exam room unless absolutely necessary. If an essential caregiver is needed for assistance, only one person may accompany a patient and the caregiver will be asked to wait in their vehicle during the appointment.

Authorized persons will be identified with a badge provided to them at the entrance screening checkpoints. Additional visitors will not be permitted in the lobby areas.

Restricted points of entry are in place at all hospitals and the CAMC Cancer Center.

Helping the CAMC Team

We have received many requests from the community asking how they can help those on the front line at our hospitals. We created a page with information about making masks, donating supplies and sending meals.

Click here to learn about helping the CAMC team.

We are grateful for the support of our community!

Looking for other ways to help? Visit the CAMC Foundation for information about how you can make a difference.

Screening Information

CAMC offers drive-thru Coronavirus testing in Teays Valley and Charleston for pre-screened patients.

I If you are experiencing flu-like symptoms and are concerned that you may have Coronavirus, you can use CAMC's 24/7 Care app to talk to a provider anytime, day or night, to determine if you need tested. 24/7 Care visits for Coronavirus concerns are FREE through 5/31/20. Simply download the 24/7 Care app, set up an account, and request a free visit using coupon code COVID. A CAMC provider will call you or video chat with you and give you an order to be screened, if necessary. Only patients with a physician's order may be screened at the drive-thru locations.

If you do not have a smart phone or computer or if you have trouble downloading the 24/7 Care app, call (304) 388-9200 for assistance. We will help you sign up for 24/7 Care and get connected with a provider at no cost. Please do not call this number with general health questions about Coronavirus; we can only assist you with 24/7 Care. For general questions and concerns about COVID-19/Coronavirus, call the West Virginia Department of Health and Human Resources hotline at 1-800-887-4304.

The CDC also offers a self-screening app for Apple Devices: more info.

How CAMC is responding

CAMC has a multidisciplinary task force that is meeting regularly to prepare for the spread of COVID-19 within our community.

CAMC’s preparedness efforts to date include ongoing planning, ensuring we have the necessary supplies and equipment to care for our patients and reinforcing appropriate infection prevention protocols.

We’ve learned from past experience with outbreaks like H1N1 and Ebola, and have continually refined pandemic response plans.

CAMC’s team of infection prevention experts reminds everyone to:

Wash your hands often

  • With soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid close contact

  • Avoid close contact with people who are sick

What if I’m sick?

Call before you go to your primary care professional if you develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, and have been in close contact with a person known to have COVID-19 or if you have recently traveled to an area with ongoing spread. Tell your health care professional about your recent travel or contact.

Your health care professional will work with your public health department, state health department and the CDC to determine if you need to be tested for COVID-19.

Click here to learn more about what to do if you’re sick.

The Latest from the CDC

What to do when you need to run essential errands: grocery store, pharmacy, take-out, etc.

The CDC regularly updates information on its website. Click here for the most recent info.

Have questions?

The West Virginia Department of Health and Human Resources has a hotline to answer general questions and concerns regarding COVID-19. The toll-free hotline, 1-800-887-4304, is staffed 24/7. 

For more COVID-19 info, call your local county health department or go to:

West Virginia Department of Health and Human Resources 

Centers for Disease Control and Prevention (CDC)

World Health Organization

National Institutes of Health