Support - accounts created prior to Sept. 13, 2016

Emails and validation codes
If you register for the portal and you do not receive the emails with your registration and/or validation codes, please first check your junk mail folder. If you did not receive them at all, please call (304) 388-1324 to have your provisioning email and validation code resent. Please add to your “safe senders” list to ensure that you receive all emails related to the patient portal.
Password retrieval
If you forget your PatientLink password and click on “Forgot Your Password?” you will be prompted to answer the security questions that you set up for your account. You will then receive a new password. If you enter an incorrect password three times, your account will be locked. Please email to have your account unlocked.  
Changing your password
To change your password, click the “Change Password” link. You will be prompted to enter your old password, and to confirm your new password by typing it twice. Your new password will be set when you click OK.

Changing your profile information
To update your personal information, click the “Profile” link. This will bring up your User Information page. Click the “Edit User” button at the bottom of this page, and you will be able to change your address, phone numbers, and email address. Please note - you are not able to change your username.
Account reset
If you log in and your account has expired, or your account is locked, please email for assistance

Compatibility view: Validation codes and viewing results
If you try to enter your validation code and the page does not respond, you may need to put your browser in compatibility mode. This is a setting that is easily changed. Please click here to view the steps. Once you have done this, please try to enter your validation code again.

If you are having trouble opening results in the patient portal, you may also need to use compatibility mode.

Viewing results
If you are expecting to see a result in PatientLink and do not see it, please check the left side menu of the patient dashboard when you are logged in. In the drop-down menu where your name is listed, there may be other selections. Please click the menu and then click on another selection of your name for results from another "locations." The three "locations" in the patient portal are - CAMC, CAMC LabWorks and CAMC ambulatory departments. Some tests may also take longer to finalize than others.