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Help topics

Emails and validation codes
If you register for the portal and you do not receive the emails with your registration and/or validation codes, please first check your junk mail folder. If you did not receive them at all, please call (304) 388-1187 to have your provisioning email and validation code resent. Please add PatientLink@camc.org to your “safe senders” list to ensure that you receive all emails related to the patient portal.
 
Password retrieval
If you forget your PatientLink password and click on “Forgot Your Password?” you will be prompted to answer the security questions that you set up for your account. You will then receive a new password. If you enter an incorrect password three times, your account will be locked. Please email PatientLink_Support@camc.org to have your account unlocked.  
 
Changing your password
To change your password, click the “Change Password” link. You will be prompted to enter your old password, and to confirm your new password by typing it twice. Your new password will be set when you click OK.

Changing your profile information
To update your personal information, click the “Profile” link. This will bring up your User Information page. Click the “Edit User” button at the bottom of this page, and you will be able to change your address, phone numbers, and email address. 
 
Account reset
If you log in and your account has expired, or your account is locked, please email PatientLink_Support@camc.org for assistance

Our Mission: Striving to provide the best health care to every patient, every day.       © 2014 CAMC Health System, Inc.