Our Commitment
A hospital
has many functions to perform including preventing and treating disease,
educating health professionals and patients, and conducting clinical research.
All these activities are conducted with an overriding concern for you.
Adults
As a patient
at Charleston Area Medical Center, we believe you have certain rights which we
will honor. You have the right:
·
to
considerate and respectful care.
·
to obtain
complete information concerning your care in terms you can understand.
·
to make
decisions about your care after being given information about your health, the
plan of care and alternatives.
·
to refuse
treatment and be free of inappropriate restraints.
·
to make
advance directives which will guide your care.
·
to expect
that the hospital staff will reasonably respond to your need for comfort and
pain relief.
·
to have a
family member or representative and your physician notified of your admission,
upon your request.
·
to have
personal privacy.
·
to
confidentiality of your records and other communications.
·
to receive
information contained in your records, after providing a written release.
·
to
evaluation, service and/or referral as indicated by the urgency of your needs.
·
to obtain
information on hospital affiliations that might influence your care.
·
to consent
to or decline participation in experimental treatments.
·
to
understand treatment options when hospital care is no longer appropriate.
·
to examine
and receive an explanation of your bill.
Children
Charleston
Area Medical Center recognizes that because of their age and dependency,
children have special needs. Children have the right:
·
to be
respected as individuals.
·
to maintain
parent-child relationships including 24-hour visitation unless it interferes
with safety or recovery.
·
to
communicate with or visit siblings.
·
to
age-appropriate care.
·
to
reasonable responses to needs for comfort and pain relief.
·
to continue
supportive home patterns and routines.
·
to
consistent, supportive and nurturing care.
·
to treatment
in an atmosphere that supports developmental, ethnic or cultural needs.
·
to receive
care from professionals skilled in the care of children.
·
to family
assistance during hospitalization for issues such as finances, housing and
coping needs.
We will
strive to meet your needs and expectations. If we fail to meet a need, you may
voice your concern to any staff member or call the help line at (304)
388-9623 for
immediate assistance.
If a
complaint is not resolved to your satisfaction, you may file a grievance by
phoning the compliance office toll free at 1-877-777-0787.