Retail Collections

HealthCare Financial Services isn’t limited to working with physicians and hospitals. We now offer retail collection services.  

HFS is a full service collection agency that will work with you to develop a complete program designed to meet the needs of your retail operation. Established in 1984, HFS is the largest and most sophisticated medical collection agency in West Virginia. We maintain a state-of-the-art computerized collection system that includes automated online skip tracing through a national database and multimedia account placement and reporting technology. Our management team has more than 220 combined years of experience in the health care field, and accounts receivable management. HFS requires its collection staff to complete a six-month probationary training process. Collectors also are tested on FDCPA  (collection) laws. They are regularly monitored for quality assessment to assure adherence to all state and federal laws. Our collectors have a full understanding of the complex world of third party payers and intelligently investigate all methods of payments. HFS is acutely aware of the importance of maintaining a positive image for all clients in their communities.

HFS is a member of:

  • ACA International: The Association of Credit and Collection Professionals
  • National Healthcare Collectors Association
  • WV Healthcare Financial Management Association
  • OMA - Office Mangers Association of Health Care Providers, Inc

Our approach is simple, to provide the best possible service to every client, every day.