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September 10, 2020

When you’re sick, wouldn’t it be nice if you could just pick up the phone and talk to a doctor?

Now you can.

With 24/7 Care, you have access to round-the-clock medical care simply by using your phone or computer. Just download the 24/7 Care app, set up an account, and request a secure visit over the phone or through a video chat any time you need non-emergency care.

“Minor illnesses and injuries don’t always require a trip to a doctor’s office,” said Michael Robie, DO, CAMC physician and 24/7 Care provider. “With 24/7 Care, you have access to board-certified physicians and licensed physician assistants and nurse practitioners for one-on-one personal consultations, diagnosis and treatment, including prescribing medications, anytime, day or night. All you need is a cellphone, laptop or computer.”

24/7 Care also provides a safe, reliable and convenient way for you to talk to a medical provider to determine if you need tested for Coronavirus. Since March, nearly 4,000 virtual visits have been for Coronavirus.

At just $49 per visit, 24/7 Care not only saves you the time and expense of an emergency room or urgent care visit, it also eliminates your exposure to others who may be sick in those public areas.

"Bringing this much-needed service to West Virginia ensures that anyone can see a medical provider and receive quality care anytime they need it," Robie said. "24/7 Care providers treat most minor medical issues seen in ERs and urgent cares, including cold and flu, skin and eye issues, allergies, back pain and more. The best part is you don’t have to leave your house or even schedule an appointment. You just open the app and request a visit.”

CAMC also offers 24/7 Care free to its employees and their immediate families.

“We have nearly 8,000 employees who take great care of our community, and providing this service to our workforce and their families at no cost makes it a little easier for them to take care of themselves when they need it,” said Dave Ramsey, CAMC President and CEO.

24/7 Care is available to all of West Virginia’s 1.8 million residents, making it possible for those living in rural communities to talk to a provider about minor concerns without traveling long distances.

“24/7 Care improves our ability to provide care to patients wherever and whenever they need it while making it affordable and convenient,” Ramsey said.

Since the program launched in November 2019, there have been more than 6,300 visits to 24/7 Care. The top diagnoses have been viral (for COVID testing), upper respiratory infections, sinusitis, cough, pharyngitis (sore throat) and bronchitis.

24/7 Care is a program of Charleston Area Medical Center and Teladoc, the world’s largest provider of virtual care delivery services. All providers are U.S. board-certified physicians, certified in internal medicine, family practice or pediatrics, or licensed advanced practice providers (physician assistants and nurse practitioners).

“Many years ago you could call a doctor and he would come to your house when you were sick,” Robie said. “Thanks to modern technology, now we can use our cellphones and computers to do the same thing.”

For more information, visit camc.org/24-7Care.

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