We invite patients to have a care partner 24 hours a day, seven days a week with some limited clinically necessary restrictions or exceptions. A care partner is a key person in the patient’s life. In certain situations, there may be more than one care partner designated.
We understand that patients may desire to surround themselves with family and/or friends to heal physically, emotionally, and spiritually. A care partner may be a family member, friend, or other individual who supports the patient during his or her course of the hospital stay. This includes, but is not limited to, a spouse, a domestic partner (including a same sex domestic partner), another family member, or a friend.
The patient may withdraw or deny the consent for a care partner/visitor(s) at any time.
The role of the care partner
The care partner is an emotional support person that will be permitted to be with the patient when other visitors are not. As part of the care team, it is important that the care partner follow a code of conduct similar to the physicians, nurses and other care givers. Please be respectful to your loved one, care providers and other patients and families. Care partners will also be asked to follow appropriate infection control policies.
In order to create a healing and peaceful environment for the patients, please limit assigned care partners to one or two individuals. And if at all possible, it is very important to have one contact to communicate with the physicians and nurses. This keeps miscommunication and confusion to a minimum for the patient and family. Also, patient privacy is very important. While visiting, please stay in your loved one’s room.
Talking to doctors
Many different doctors may see your loved one on a day to day basis. If you have a question for the doctor and you are not available when they stop by to check on your loved one, please write the question down and give it to the bedside nurse to discuss with the doctor. He or she can then update you if you miss the physicians visit. We try very hard to accommodate doctors and families meeting and talking. However, due to emergencies and other situations out of our control, there is no set time when the doctors make their rounds.
Phone calls and visitation
To protect patient privacy, the care partner will be given a patient Personal Identification Number (PIN). When not at the hospital and calling to check on a patient, please call the designated unit number given to you at the time of the patient's admission, and enter the unit-specific code. Once answered, please tell the unit your name and the patient's PIN.
The care partner can then relay information about the patient's condition to other family members. From 7 a.m. to 9 a.m. please refrain from calling as it is an important time for physicians and nurses to evaluate and create daily plans of care.
The care partner will be permitted to stay at the patient's bedside almost any time, day or night. During emergencies, or when shift changes are occurring or certain procedures are taking place, the nurse may ask the care partner to step out. There is no restriction on visitation for those patients who are under the age of 18 or under palliative care. Other guests may visit during regular visiting hours for that unit.