Medical collections since 1984

HealthCare Financial Services is a full service collection agency that will work with you to develop a complete program designed to meet your individual needs. Established in 1984, HFS is one of the largest and most sophisticated medical collection agency in West Virginia. We maintain a state-of-the-art computerized collection system that includes automated online skip tracing through a national database and multimedia account placement and reporting technology (HIPAA compliant).

Our management team has more than 200 combined years of experience in the health care field, including more than 50 years in a hospital business office setting.

HFS has contacts with all major payers, which allows its staff to optimize recoveries on accounts where insurance information is discovered. HFS requires its collection staff to complete a six-month probationary training process. Collectors also are certified on FDCPA  (collection) laws. They are regularly monitored for quality assessment to assure adherence to all state and federal laws. HFS collectors have a full understanding of the complex world of third party payers. They intelligently investigate all methods of payments.

HFS is proud of its recovery percentage across the board for all of its clients, which is within the national average for collections agencies that collect for health care providers. HFS is acutely aware of the importance of  maintaining a positive image for health care clients in their communities.

HFS is a member of:  

  • ACA International: The Association of Credit and Collection Professionals
  • National Healthcare Collectors Association
  • WV Healthcare Financial Management Association
  • Mid-Atlantic Collectors Association
  • WV Medical Group Management Association