Photo of Fitsum Direta

The Everyday Excellence Heart and Soul award recognizes those who model professionalism, are constantly reliable and consistently provide high quality results and service to customers.

We all rely on technology to do our jobs. It can be frustrating when something goes wrong with a computer, printer or any type of device.

Fitsum Direta, a Desktop Support Analyst in IT, often gets called on to problem solve.

What stands out to the staff that nominated Direta is that he can fix just about anything, and he does it with kindness every time and with every person.

No matter how many times he gets called, Direta always shows up with a smile on his face, which often helps to turn a frustrating situation around because his presence usually brings a good outcome.

Direta is willing to listen and understand problems before working on solutions and if he can’t fix it, he’ll find someone who can.

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