Peggy Setliff works in guest relations greeting and screening people at the hospital entrance.
People often pass by the screener station, and the greeters don’t really know their situation, but recently Setliff noticed a man leaving the hospital was visibly upset.
His wife was being kept longer than expected.
He didn’t qualify to stay at the hospitality house and didn’t have much money for a hotel room.
That’s when Setliff jumped into action using her smartphone to look up places to stay and prices. She found one that fit his budget and gave him the information.
She also wrote down her cell phone number, so that he could call her if he needed more help at the hotel.
The man called Setliff a little later to express his gratitude for her help.