Suzanne Gilliam is a Surgery Controller in the second floor waiting room near the operating room and open heart recovery unit at CAMC Memorial Hospital.
Gilliam is the compassionate face you see when you walk into the surgical waiting room at Memorial Hospital. She greets each family with a warm welcome and comforting smile. She is exactly the person that you want to give you information about your loved one in surgery. She does this gently and quietly.
Gilliam is known to spend long days in and out of the waiting room crying, praying and hugging families.
During the recent renovation of the surgical waiting room, Gilliam offered important suggestions to provide increased comfort for the families she cares for daily.
She is reassuring as she tries to provide for each family’s needs.
Having a family member in surgery is hard but having Gilliam in the waiting room help alleviate fears and comfort patients.