Complaints and Concerns
We are committed to providing quality patient care and safety. If you have concerns, you may call our Help Line at (304) 388-9623 for immediate assistance.
If your complaint is not resolved to your satisfaction, please let us know immediately so our management staff can address your issues:
General Hospital – Heidi Edwards, Vice President/Administrator
Memorial Hospital - George Farris, Vice President/Administrator
Teays Valley Hospital - Randy Hodges - Vice President/Administrator
Women and Children's Hospital – Andrew Weber, Vice President/Administrator
Outpatient/Ambulatory Services – Jeff Goode, Vice President
If you feel your complaint requires additional attention, you may file a grievance with CAMC by contacting any of the administrators listed above.
You also always have the right to file your complaint with the West Virginia Office of Health Facilities Licensure and Certification (OHFLAC) at:
West Virginia Department of Health and Human Resources
Office of Health Facility Licensure and Certification
408 Leon Sullivan Way
Charleston, WV 25301-1713
If you are a Medicare or Medicaid patient and have concerns regarding quality of care or premature discharge, you may choose to report these concerns to your Quality Improvement Organization for review by contacting:
Kepro Area 2
5201 West Kennedy Boulevard, Suite 900
Tampa, FL 33609
Attn: Beneficiary Complaints
Beneficiary Helpline: (844) 455-8708, Fax: (844) 834-7129
CAMC is accredited by DNV-GL Healthcare USA, Inc.. If your concerns cannot be resolved by our management staff, you can contact DNV-GL Healthcare USA, Inc. by email at email@example.com or by calling 1-866-523-6842.