Complaints and Concerns 

We are committed to providing quality patient care and safety. If you have concerns, you may call our Help Line at (304) 388-9623 for immediate assistance. 

If your complaint is not resolved to your satisfaction, please let us know immediately so our management staff can address your issues: 

General Hospital – Heidi Edwards, Vice President/Administrator 

Greenbrier Valley Medical Center - Rebecca Harless, Vice President/Administrator 

Memorial Hospital - George Farris, Vice President/Administrator 

Plateau Medical Center - Justus Smith, Vice President/Administrator 

Teays Valley Hospital - Randy Hodges - Vice President/Administrator 

Women and Children's Hospital – Andrew Weber, Vice President/Administrator 

Outpatient/Ambulatory Services –  E. Michael Robie, Vice President 

Patient Experience - Millicent Stewart, Director of Patient Experience

If you feel your complaint requires additional attention, you may file a grievance with CAMC by contacting any of the administrators listed above, or by contacting Patient Experience at (304) 388-2005 or emailing 

You also always have the right to file your complaint with the West Virginia Office of Health Facilities Licensure and Certification (OHFLAC) at: 

West Virginia Department of Health and Human Resources 
Office of Health Facility Licensure and Certification 
408 Leon Sullivan Way 
Charleston, WV 25301-1713 
(304) 558-0050 

If you are a Medicare or Medicaid patient and have concerns regarding quality of care or premature discharge, you may choose to report these concerns to your Quality Improvement Organization for review by contacting: 

Kepro Area 2 
5201 West Kennedy Boulevard, Suite 900 
Tampa, FL  33609 
Attn: Beneficiary Complaints 
Beneficiary Helpline:  (844) 455-8708, Fax: (844) 834-7129 

CAMC is accredited by Det Norske Veritas (DNV) Healthcare USA, Inc.. If your concerns cannot be resolved by our management staff, you can contact DNV Healthcare USA, Inc. by email at or by calling 1-866-496-9647.