CAMC offers proxy access to CAMC’s patient portal called “PatientLink”, pursuant to the process set forth below. Please read the instructions below and complete the appropriate form.

What is a Proxy?

For purposes of the CAMC Patient Portal, a proxy is an individual who is not the patient who has been given permission to access the patient’s health records on the CAMC Patient Portal.

Proxy access for adult patients - age 18 or older

An adult patient or an incapacitated adult patient’s legal representative may grant proxy access to any other adult upon completing the appropriate authorization form, as described below.

An adult patient may revoke proxy access at any time by calling 877-621-8014.

Proxy access for pediatric patients - birth through age 17 (inclusive)

A parent or representative with appropriate legal documentation may have access to their pediatric patient's health record on the CAMC Patient Portal as a Proxy until the child reaches the age of 18; the Proxy Access Authorization form must be completed. Upon the attainment of age 18, the Proxy's access will automatically be revoked.  The adult child may complete the Adult Proxy form for parents to be reinstated.

Please be advised that applicable state and federal law contains privacy protections that may impact foster parents, kinship placement, and guardian parents’ ability to access a minor’s medical records through the CAMC Patient Portal. In those cases, records may be requested through the Health Information Management department or for more information, visit https://www.camc.org/patients-and-visitors/patient-information/medical-records .

The adolescent patient may be enrolled, at age 13, to have direct access to their patient portal.

 

Steps for requesting a proxy account

1. Fill out all fields on the appropriate form.

2. Submit the form to CAMC with a copy of your photo ID (or actual ID if submitting in person) to:

CAMC Health Information Management
Attn:  HIM Proxies
130-138 57th Street
Building 3, Unit 2
Charleston, WV 25304

  • Email support.patientlink@camc.org
  • Fax to: (304) 388-1325
  • Return to CAMC hospital registration locations (Registration locations will send to Health Information Management)
  • Once your form has been submitted and the proxy relationship approved, you should receive an invitation via email within 72 business hours to claim the account on behalf of the patient.
  • Adult patients may remove proxy access by calling 877-621-8014 and providing name and date of birth.